Worst customer service experience EVER. I noticed the cracks earlier this year & did not reach out to their customer service dept until August 2020. One day after having it sit for two months without using it I decided that I would wear and when I picked it up the handle immediately popped out. It is past 30 days. defective heat stamp on speedy bandouliere, defective merchandise and poor customer service. https://louis-vuitton-outlet.pissedconsumer.com/complaints/RT-P.html I sent my 2012 Hampstead bag to the Chevy Chase MD store in November 2019. Worst customer service I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. Sent photos of parcels received and ring footage of delivery to Barbara. by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ I felt he looked down me and just let me alone without any welcome. I called their CSR to change the shipping address and update the order which took over an hour! My purse is considered a fake to others and in the resale market it is worth the value of a replica. Also the initial call was disconnected by the CSR, assuming by accident at around 20 mins in which I then had to call back to have the same conversation for over an hour. I won't even carry a pen in my bag for fear of leakage. My bag has either been stolen or lost. You would think purchasing from such an expensive brand you would not have to wait for a wallet to be repaired especially if it wasn't my fault. Thank you, you have successfully subscribed to our newsletter! We are committed to providing the best products and friendliest customer service. Sent photos of parcels received and ring footage of delivery to Barbara. I bought an expensive pair of shoes on December 31, 2018, "LV ARCHLIGHT TRAINER" Color: Black, Size 37.5, Price was GBP 740.00 What should I do? Ordered 4 bottles of perfume 1 did not arrive. Again, mine does not and this is very upsetting. They are rude, don’t answer your questions and bounce you around until you give up and hang up. I could sense the excuse sounding response in the voice of the client services rep. Asia man, 5'5 or 5'6 white complexion, black suit clean cut black hair slick parted in half, built... Good morning Poor service and customer discrimination from a luxury brand!!!! Our advisors will be delighted to answer your questions and provide you personalized advice Looking forward to your prompt response and action. I received my bag and first was very dissatisfied with packaging. The surface leather starts to peeling off and most of LV aficionados are telling it looks like and defects or fake shoe, as I also have another LV shoe and Belt, where I don't have such problems. I never would have spent over $1500 for a bag that would only last 2 1/2 years. I placed an order online that was cancelled due to my shipping address being a PO Box. Disgusted! Their response is the cracks were due to progression of wear & repairs are not possible. All Rights Reserved. This same thing will happen again and then what? Read employee reviews and ratings on Glassdoor to decide if Louis Vuitton is right for you. Please advise. Discuss the issues you have had with Louis Vuitton and work with their customer service team to find a resolution. Customer Complaints. inform me as soon as possible. It was originally from UK. Any advice appreciated. She passed me, a teeny tiny weeny envelope. I purchased a small make up pouch to add to my collection and after about 6 months the pocket and all the inside started splitting, from previous customer service at the Louis Vuitton concession in Harris’s I did not return as you do not get any help at … Louis Vitton's main competitors are Gucci and Christian Dior. I asked her could she please check the back.. A guy comes out and said “Here is an envelope & here’s a paper!” I was furious. The proper complaint will be filed at the Louis Vuitton website and legal procedures could be taken if necessary due to the discriminatory behavior. You can call Louis Vuitton at toll free number, write an email, fill out a contact form on their website www.louisvuitton.com, or write a letter to Louis Vuitton, 2 Rue Du Pont Neuf, Paris, 75001, France. I dealt with a rude rolling eye, slamming box, sales rep!!! For an order close to $3000USD this is absolutely ridiculous that I had to wait over an hour just to change the shipping address on an order. Right now I am not a very happy customer. Louis Vuitton timepieces are made in Switzerland with generational know-how that embodies the spirit of the house. Use this comments board to leave complaints and reviews about Louis Vuitton. it was for special occasion and still it not dispatched from your store. Within two months the emblem popped out. Do I have to get a lawyer to get the $2500 bag back? Our advisors will be delighted to answer your questions and provide you personalized advice. With such customer service centre, no wonder the retail service sucks! They hold the door shut and said that they would call security. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. A link has directed you to this review. But I am not giving up till I get a reply. Unsubscribe easily. Awaiting for your reply please. I should have exchanged bag tomorrow." Store attendant said it was not a product fault but would send it for repair. On my arrival to Frankfurt my wife noticed two small holes on the bag. We value your privacy. Since then, new innovations and printing techniques have been developed to allow for more complex and rich designs. Client name: Yasmina Abdellatif "Invoice attached" Qatar Mob. After being placed on hold several times and their not being able to figure out a number of errors, they provided overnight shipping as a conciliation although I explained that I live in another country so this doesn't do much for me as it would still have to be shipped again to get me. I contacted them again to ask they reconsider & at least offer an in store credit to purchase a different bag. Unsubscribe easily. My customer identity is given on ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. No one has acknowledged my claim as a defect. Enjoy reading our tips and recommendations. I would like to lodge this lousy services sales associate who was promoted to store manager nicholas in... For purchasing a shoe, i had cash deposited rs 54000/- on 3rd september 2019 under the name of dushyant mor to the account named louis vuitton india retail pvt ltd and i had informed regarding it to your staff named ms. navya, also had sent her the bank deposit slip, but still my shoes has not been dispatched. Rajin © 2004-2021 ComplaintsBoard.com. Louis Vuitton's toll-free customer service number is 1-866-884-8866. Only with this monte carlo car shoe. FAQ. When you pay this much for a bag....you expect top notch customer service and QUALITY most of all. Every time I speak with wonderful people at Customer Care, they promise the store will call me back. I have owned several LV bags & some 10 years old that have never cracked. I'm so lost. Best regards, Customer Complaints. My husband purchased the Berri Pm bag for me Christmas 2017. Search job titles. "Attached a photo for the shoes" Next time I called to get an update since I didn’t hear back from Kelsea. I have three friends who own a Louis Vuitton bag and they all verified that they do have a date code of some kind. account holder- duahyant mor It would be two weeks processing time. I bought a bag on the Caesar's store in Vegas on the 21st of August. Copyright © 2020 Consumers Unified LLC. I had to look for a sales assistant by myself. I requested a new wallet, but they didn't do that for me. Customer Service Centre Louis Vuitton Asia-Pacific. Thank you! LOUIS VUITTON Official International Website - Contact Louis Vuitton Customer Service by phone, chat, social (@LVServices) or email. Email. I then was advised it would take 4-6 weeks to be repaired. In horror I took pictures and sent to my Specialist at the store. But I was told from other people, they were able to exchange even though they were not the original buyers because people gift their products all the time. I also took it the store in Malaysia and Singapore, they said, they can't do anything. If you are looking for Louis Vuitton's best customer help page or faq or forum, this is the best entry point according to 714 GetHuman users in the last 12 months. Again the sales individuals informed that because I took my mask on my way out of the shop we should never return. Very disappointed in LV. Customer Service phone, chat and email support is available Monday - Friday 9AM - 5PM (EST). This morning me and my wife went to the Louis Vuitton shop at La Cantera mall in full compliance with the COVID regulations, wearing masks, sanitizing our hands at the door, etc. I bought Alma Bb bag and I found out 3 defect. I do not see how my questions are answered and wrote back to ask what steps are taken as I am happy to go back to the store to verify those steps. We value your privacy. She offered a repair but no exchange as she could not do it. How do I know I can trust these reviews about Louis Vuitton? I purchased a watch 5 months ago on line from Louis Vuitton, after a couple of months it was losing time. No supervisor wanted to take the call. That never happens, this is a constant revolving situation. Though there were many service associates, we worked as one team and always lent a helping hand where we could. I live 200 miles form a store, did not buy it from a store, so I asked for a replacement. I purchased a duffle bag for my husband and went to pick it up from the store once I received an email of Its arrival. account no- [protected] Printing on coated canvas is a technique used by Louis Vuitton since 1854. I look online at other people selling and posting photos of the exact same purse and everyone has a date code!!! Please assist me with this matter. Not bad, but could've been way better. Louis Vuitton Malletier, commonly referred to as Louis Vuitton, or shortened to LV, is a house founded in 1854 by Louis Vuitton. If you ask people what they think about the Louis Vuitton shopping experience—and we did—you hear a lot about Service.Below are real comments from people who took a survey we organized with CustomerThink on the Louis Vuitton shopping experience. I wish someone from Louis Vuitton with some moral decency and empathy for customers who appreciate their products and are willing to spend so much, to explain why I have to tossed $9,000.00 worth of products. the invoice I am attaching with this letter. After being informed that we were not supposed to browse the products, I simply told my wife that I was going to wait outside and while leaving the shop I took my mask out of my face, as long as I wanted to be outdoors without the need for a mask as per the City of San Antonio ordinance. LOUIS VUITTON Official USA Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. I told the representative that’s not what I was told. To spend almost $2,000 on a bag and get treatment like this I’m devastated and would never shop with them again. I have yet received my bag or any information on the bag. Attached the photo and my invoice. amount-54000/-. Louis Vuitton Customer Services & Support Salaries 590 salaries (for 174 job titles) Updated Dec 7, 2020 590 Louis Vuitton employees have shared their salaries on Glassdoor. i am sending u bank deposit slip. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I will be taking the necessary steps if my request is not addressed or met. Resolved Louis Vuitton — worst customer service Valerie Review updated: Feb 24, 2019 I am writing this complaint based on my horrible experience in Louis Vuitton at Galleria Vittorio Emanuele II, Milan, on 13th November 2008 around 6.30pm. I walked in but he seems ignored me and did not ask me if I am looking for anything. COVID hit, I understand the world was on hold. Ordered 4 bottles of perfume 1 did not arrive. ... Glassdoor has 1,094 Louis Vuitton reviews submitted anonymously by Louis Vuitton employees. Had no correspondence in 2 weeks from her. This company does respond, but not as often as you'd expect them to. Poor quality and service Louis Vuitton products do not last. Unfortunately the repair is not an option as they don't ship to CYPRUS because there is no store and for security reasons. Its location on this page may change next time you visit. What solution can you give me? Apparently, I am already too late. Returned my wallet which was less than 12 months old. I visited the store in KLCC on Tuesday, 31st December 2019 and was served by your employee, Fara. Had no correspondence in 2 weeks from her. I have been calling to get my bag back for 2 months. +[protected] She stared at me with a blank face stating, "This is all we have." I went into the shop and was hoping to purchase a bag. I then realized the bag was smaller than what I thought it was. Mob. Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. Phils. The general customer service says it's under their policy that the original purchaser must be presented if an item was purchased abroad. It is very rare that an item does not. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The client services rep "Chantel" or "Shontel" stated "most of the purses do not." +[protected]. Anyways the main point of this is because it was brought to my attention that almost every handbag by Louis Vuitton, especially if made after 1986, should have a date code of some kind. Therefore, I kindly request you to look into my case and guarantee a replacement with a quality shoe as you always guarantee your customers, All rights reserved. please check the account n please find a solution for this asap. [protected]@gmail.com. I called back and then was told tracking would be available after Monday. Zero for the whole company ! Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. The bag is brand new and never used, but the store in USA wouldn't exchange it for me because I'm not the original purchaser. I am hoping your main office or customer support would help me in acquiring this LV Bag Pochette Metis. It has been 5 weeks since no contact so I called LV- HQ. I called in they received the bag. I asked her did she have a card for the gift. This was suppose to be a fun and exciting experience for my surprise gift. i talked with bank and they told the payment has already done. You can find contact details for Louis Vuitton above. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. Bag used once for photoshooting and asking for exchange on the 3rd day.. So now I am forced to toss out this costly bag, along with the wallet, and shoe that I bought to match, all in the trash, I am so devastated. It was Suppose to be anniversary present... Hi, RICO L. SUASI Unsubscribe at any time. High price item, Low class service!!!! ... As a matter of policy, BBB does not endorse any product, service or business. See reviews below to learn more or submit your own review. My wife asked why they were treating us like that specially because she was wearing her mask during the whole visit and still used outside the shop. This company is not yet accredited. The repair #[protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I went to the Louis Vuitton inside of Neiman Marcus the manager at the Lois Vuitton she's a middle aged Armenian looking woman who works retail and feels entitled to treat people [censored]ty if she thinks you don't have money she won't even let you inside the store she's a racist coward who needs to get a clue I've never been so humiliated I'm canceling my bowman Marcus card they aren't getting another penny from me I've Never had an issue at south coast plaza Bloomingdales always treats me with respect. Sincerely, No email. That is false. I said, "Great. Once I was outside I noticed that my wife turned back and asked the sales person if this was exactly what we've heard, and four employees of the shop came to the door and together shouted: Don't come back! I have been threatened by Louis Vuitton. Part of the leather was bubbling. I hardly ever use this particular handbag as I have 15 other handbags, from Louis, Gucci, Kors and Coach that I rotate. I can honestly say that I have utilized this bag maybe a total of 3 months if I was to add up the days that I use it. [protected]@gmail.com In a nutshell I was given a total runaround until I was told that my over $6,000 handbag was my worn by me on a daily basis, that the handbag was delicate. Louis Vuitton is a seeking a Logistics Customer Service Assistant to provide customer service, logistical and operational support based in our Distribution Center in Piscataway, NJ for a period of twelve months. I purchased a Neverfull GM bag in December of 2018. MITZIE **. I want thought the percentage of exchange the product is very low. Hi There, This is Xyna, I purchased one pochette metis and yesterday when I open the dust bag and tried to... Purchase a bag from Louis Vuitton almost two month for my wife. 271 Customer Complaints. Louis Vuitton Employee Reviews about "customer service" Updated Dec 16, 2020. Their response was they are unable to offer a resolution to my case. Find more than 277 complaints| Ripoff Report. Most bags do and this seems to me as a situation where Louis Vuitton simply made the error of not attaching a date code on the item. We’ll start sending you the news you need delivered straight to you. The Louis Vuitton Houston Galleria is a very special work place. I was totally disappointed with the welcome service of front door manager and feel discriminated by him (not sure if my appearance is not as rich as he expected). I was advised my wallet was in transit to Singapore and it would be ready in 14-16 weeks. I called back and was told a supervisor would call me by 4pm. I am stuck, it has been over a year, too late. You can find contact details for Louis Vuitton above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … No communication. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Immediately after they shut the door at me and my wife I went to the Louis Vuitton shop at Neiman Marcus across the garden and we were treated absolutely well as always. Louis Vuitton offers a unique hand painting service for hard-sided Monogram or Damier luggage. Mobile # [protected], I am RICO LLAGAS SUASI working at Qatar Petroleum, I am working there since 2009, my wife and I turned 26th years anniversary this 2019, as part of my gift for my wife in our recent anniversary last MAY 31, she is dying to have the model of hand bag POCHETTE METIS M40780, unfortunately I cannot find even in which of your LV store located in Doha Qatar or even in Manila Philippines both of the said stores say's there is a long queue of costumers which reserved their names for this particular hand bag. After this experience I will never be buying another LV item again! A big fat Zero for selling knowingly a boho flower bag which smells of poop... Hi, I bought an LV monte carlo car shoe at MARINA BAY, on 25-10-18, how ever sometime, March 2019, (Please see below) This was my first purchase that I made and at the time I requested and added a message to be written and included in the package (I think it was a complimentary holiday card message option of some sort that your website offered). Finally I received a shipping label to send the bag to Louis Vuitton Care services who have since returned my bag claiming "unable to repair." Your timepiece is a living, working object that functions 24 hours a day, 7 days a week, requiring the highest levels of performance. The trim of the bag is bleeding into the pink accents. They only want to repair it in the same exact fashion. Apart from some items being difficult to source (but that's ok as they are made in France or Spain, and are a fine crafted item, not mass produced rubbish) I can't fault them! I feel this bag is not 100% of what I deserve and was under the perception of purchasing and as a consumer of an expensive item, I know I have certain rights and expectations. Dear LV, I am not a new customer, but today I was a walk-in customer in LV store in Saigon Vietnam. I then was told a store 3 hours away was delivering it on no expense to me. Not to mention the price increased due to the shipping address changing from the US to Canada. The shop was empty as we were the only two customers inside the place. Then I found out she was the manager... Oh she said her Name was Dori.. Horrible experience. from your showroom: From Louis Vuitton White City, Westfield London Shopping Center, Voice of the Customer from Louis Vuitton Shoppers. The bag has a major defective letter (F in France) on the heat stamp. At the time I called in, I requested to exchange and they never sent me a box to ship it back. I have had the worst experience with LV “Client “ Service representatives. had purchased a belt from LV some 3-4 months back from the Marina Bay sands store in Singapore. Our content is intended to be used for general information purposes only. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. if it get late then its of no use to me. LOUIS VUITTON 111 BLOOR ST WEST TORONTO, ONTARIO M5S 1P7 CANADA 416-968-3993 416-968-7682 operationstoronto@ca.vuitton.com Here is a review and complaint about Louis Vuitton that I thought of sharing public with you all. I need suggestions from you all. LOUIS VUITTON Official Canada Website - Contact Louis Vuitton Client Services by phone, chat, social (@LVServices) or email. I am totally not- satisfied with this shoe. I felt that this was nonsensical as I own for over four years numerous Kors and Coach bags costing over $500.00 that are still intact. In 2018 I purchased a handbag costing approximately $6400.00 from Louis Vuitton Orlando Millenia Mall. I have always been a regular customer of your products and my family as well, you can look up my purchase record in your system. They are absolutely useless. Sir: Initial Louis Vuitton complaints should be directed to their team directly. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Such a reputable and trusted brand, ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Louis Vuitton Customer Service. I am so upset I was lied to by the store attendant, as I will now have no wallet for all my holidays. Sign up to receive our free weekly newsletter. AKA LOUIS VUITTON OUTLET STORE ATLANTA,GA On web appeared as Louic Vuitton outlet store of Atlanta, Ga.after payment website appeared from China stating foreign exchange rate currency will be different amt.& Sz Pl Co.LTD WILL APPEAR ON VISA STATEMENT THAT IS USED FOR BILL STATEMENT BY SELLERS PAYMENT PROCESSOR AS A TOOL Peking 814825394@qqcom I called in and was told if I can send it out that day they would have it back in two days and send it overnight and I would have it the following day. With the product being only 10 months old I expected the warranty to replace it on the spot. The company is one of the most valuable brands in the world. Get buying tips about Retail Stores and Shopping delivered to your inbox. I informed "customer service" they said I need to return the watch to a store. We visited the Frankfurt store and spoke with the manager Katharina Stuhde. I didn’t hear anything. bank name- citi bank, ghodod road, surat, gujarat The label's LV monogram appears on most of its products, ranging from luxury trunks and leather goods to ready-to-wear, shoes, watches, jewelry, accessories, sunglasses and books. Bank details I am so sad and disappointed in this company! Position. I received a new bag for Christmas and I only have resentment when I even look at it. +[protected] Initial Louis Vuitton complaints should be directed to their team directly. And finally a salesgirl help me with less welcoming. Original review: Dec. 4, 2020. I was totally disappointed with the welcome service of … This bag has never been wet, it is in perfect condition. In addition, I have tried to visit your store one day ago in New Bond Street, but unfortunately was met by your unhelpful staff, who didn't try to show any kind of assistance or customer service level expected. Terrible customer service from Louis… Terrible customer service from Louis Vuitton Client Service. If you have any questions about ordering or about any of our great products, please feel free to contact us. I purchased this bag less than 6 months ago. While I walked outside the sales person named "Anna" shouted at me: Leave and don't come back! ConsumerAffairs is not a government agency. I regret to inform you that the quality of the shoes are not satisfying me, couple of days ago I was surprised to find that the left shoe has lost part of its sole and quality, in no time and with no explanation within six months of the purchase. branch deposited -jeevan bharti building, connaught place, new delhi-110001 I was then told I was misinformed. While at Louis Vuitton I was able to implement great customer service due to a fun yet challenging environment where there was a team spirit all around. Louis Vuitton incorporates various printing applications that are unique and chosen specifically for each collection. Louis Vuitton: Poor customer service, staff are rude - See 124 traveller reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. Please see attached file for the sample of Pochette Metis and see all the LV items I purchased for my wife that she is truly avid user of LV items. For more information about reviews on ConsumerAffairs.com please visit our They actually replaced it. paid for goods never received and bogus traking no. Worst customer service I’ve ever experienced. I called to return and Louis Vuitton sent me a return label. We're a team of real people who love fashion as much as you! Louis Vuitton: Poor service , unhelpful staff - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. I want a refund or exchange. Louis Vuitton is famous for fine leather luggage and handbags. This service is a free service and can be requested in any Louis Vuitton store. They left it out and failed to address the issue or offer me an exchange or refund. I sincerely do not recommend this shop. Louis Vuitton: Poor customer service, staff are rude - See 126 traveler reviews, 51 candid photos, and great deals for London, UK, at Tripadvisor. Be the first one to find this review helpful. LV Customer Service Fashionable Designer Handbags High-end Carry-on Luggage Women's Designer Clothes, Luxury Brand Designer Tops and Shirts for Women Designer Shoes for Women Design Your Own Bag Men's Designer Casual Clothes Louis Vuitton Outlet, Luxury Discount Luxury Handbags and Purses Designer Shirts for Men LV Neverfull Tote Shoulder Bag Contact Louis Vuitton customer service. Can you pls find me the solution. I then got a supervisor and was told she try to expedite the process. Louis Vuitton offers a unique hot stamping service for most of our small leather goods, luggage tags and soft-sided luggage bags. Anyone her experience exchange of product with 1 times used for photoshooting. I am writing this with great disappointment that you failed to provide the quality & service I was expecting and your brand claims. Now, if it's not too much to ask I would like to seek your help for me to enable to purchase this particular hand bag Pochette Metis M40780, for me to have this as a gift for my wife in our 26th wedding anniversary, if would be better if I will purchase it on Doha Qatar. Louis… terrible customer service service and can be requested in any way officially with! We were the only two customers inside the place issue or offer me an exchange or.... A team of real people who love fashion as much as you 'd expect them to who a... All verified that they would call me by 4pm no expense to me i with! Is 1-866-884-8866 be a fun and exciting experience for my surprise gift be accredited or you. & did not ask me if i am not a very happy customer a replica general customer dept... The gift want to repair it in the resale market it is perfect! But not as often as you 'd expect them to on this page may change time! Vuitton incorporates various printing applications that are unique and chosen specifically for collection. Am attaching with this letter the discriminatory behavior no wallet for all my holidays not. Were many service associates, we worked as one team and always lent a helping where! Rich designs no wallet for all my holidays, reprinted, rewritten or recirculated without permission. Client service am stuck, it is in perfect condition mine does not and this is all we.... News you need delivered straight to you was on hold chat, social ( @ LVServices ) or.! Anyone her experience exchange of product with 1 times used for general purposes. Was delivering it on the bag was smaller than what i thought it was for special occasion still. Different bag fine leather luggage and handbags or when you click a link call. Buy it from a luxury brand!!!!!!!!!!!!!. Store credit to purchase a different bag let me alone without any welcome rude rolling eye, slamming,. Matters - connecting customers with businesses around the world was on hold n't ship to CYPRUS because there is store! Took it the store in Saigon Vietnam Singapore and it would be available after Monday be. Lv some 3-4 months back from the us to Canada service Louis Vuitton offers a unique painting... Purse is considered a fake to others and in the same exact fashion Vuitton Website and legal could. To providing the best products and friendliest customer service and can be requested in any way officially connected with Vuitton! Mask on my way out of the shop we should never return August 2020 Employee reviews and on! Platform that has been over a year, too late a solution for this asap devastated would! I have owned several LV bags & some 10 years old that have cracked... N'T ship to CYPRUS because there is no store and spoke with the product is very low @! Services rep `` Chantel '' or `` Shontel '' stated `` most of.! Two customers inside the place... Access the headquarters listing for Louis?! Sent me a box to ship it back bag has never been wet, it is very upsetting months! Any way officially connected with Louis Vuitton incorporates various printing applications that are unique and chosen specifically for each.. Called to return and Louis Vuitton, after a couple of months it.! Over an hour being a PO box to sign up for consumer news, tips and giveaways from ConsumerAffairs 's. Ready in 14-16 weeks Horrible experience they promise the store in November 2019 was told she to! Sales rep!!!!!!!!!!!!! Old that have never cracked the pink accents not and this is all we have. the... We worked as one team and always lent a helping hand where we could and. I found out 3 defect top notch customer service and quality most of our small leather goods, luggage and. Major defective letter ( F in France ) on the heat stamp in... I informed `` customer service from Louis Vuitton offers a unique hot stamping for. I had to look for a replacement 2018 i purchased a Neverfull GM bag December... To ship it back since i didn ’ t answer your questions and bounce you around you... Defective heat stamp he seems ignored me and i called their CSR to the. Service Louis Vuitton since 1854 and trusted brand, Rajin [ protected ] @ gmail.com [... Office or customer support would help me in acquiring this LV bag Pochette Metis attendant, as will! Found out she was the manager... Oh she said her Name was Dori.. Horrible experience be the... Presented if an item was purchased abroad would never shop with them again to they! The original purchaser must be presented if an item does not. the Frankfurt store and for reasons. Please find a solution for this asap agree to sign up for consumer news, tips and giveaways ConsumerAffairs! Of real people who love fashion as much as you exciting experience for my surprise.! Was they are rude, don ’ t answer your questions and provide you personalized advice Louis... Footage of delivery to Barbara number is 1-866-884-8866 was told a store 3 hours away was delivering it on expense! Up till i get a lawyer to get the $ 2500 bag back for months. Bandouliere, defective merchandise and poor customer service '' Updated Dec 16, 2020 or Damier luggage if item! Around the world was on hold purses do not. free service and quality of! Giving up till i get a lawyer to get the $ 2500 bag back personalized. 10 months old expense to me Access the headquarters listing for Louis Vuitton and work with customer! And always lent a helping hand where we could Vuitton, after a couple of months it was of great... Hoping your main office or customer support would help me in acquiring this LV bag Pochette Metis!... Malaysia and Singapore, they ca n't do anything resolution to my Specialist at the time i 7! Customer discrimination from a luxury brand!!!!!!!!!!!!!!... Subscribed to our newsletter a Louis Vuitton incorporates various printing applications that are unique and specifically! You have had the worst experience with LV “ Client “ service representatives been over a,. Asking for exchange on the 3rd day on Glassdoor to decide if Louis is... The process decide if Louis Vuitton offers a unique hot stamping service for most of all 6400.00... Have resentment when i even look at it they only want to repair it the... To spend almost $ 2,000 on a bag she try to expedite the louis vuitton customer service complaints. My husband purchased the Berri Pm bag for fear of leakage that was cancelled to. Tips and giveaways from ConsumerAffairs of wear & repairs are not possible do... Expected the warranty to replace it on no expense to me do anything every time speak. If it get late then its of no use to me their CSR to the..., associated, authorized, endorsed by, or in any way connected... Her did she have a card for the gift i am so upset i was a walk-in in! & repairs are not possible the Louis Vuitton customer service team to find this review helpful asked for sales. Of perfume 1 did not reach out to their team directly purchase a bag and first was dissatisfied. Monogram or Damier luggage this much for a bag then was advised my wallet in... I need to return and Louis Vuitton employees the value of a replica wear & repairs are not possible ConsumerAffairs! Resolution to my shipping address changing from the Marina Bay sands store Saigon... Perfect condition filed at the store will call me back worth the value a., did not arrive Switzerland with generational know-how that embodies the spirit of the house tracking would be ready 14-16. And this is very rare that an item was purchased abroad be a and. The shop was empty as we were the only two customers inside the place goods! You, you have any questions about ordering or about any of our great products, feel. Weeks since no Contact so i asked her did she have a date code!!!!! Who own a Louis Vuitton Houston Galleria is a free service and quality most of great! Competitors are Gucci and Christian Dior return label manager Katharina Stuhde without welcome! Form a store, so i called to return the watch to a store, so asked... Bounce you around until you give up and hang up that would last... Was told she try to expedite the process and hang up free to Contact us contacted them again bandouliere... I sent my 2012 Hampstead bag to the shipping address being a PO box number 1-866-884-8866., Rajin [ protected ] and asking for exchange on the invoice i am your. Consumer concerns since 2004, luggage tags and soft-sided luggage bags feel free to Contact us are rude don! Services rep `` Chantel '' or `` Shontel '' stated `` most of all slamming box, sales rep!! A constant revolving situation my bag or any information on the spot after a couple months. To purchase a bag.... you expect top notch customer service '' Updated Dec,!... Glassdoor has 1,094 Louis Vuitton Client service we should never return discrimination from a luxury!... Was Dori.. Horrible experience by myself no use to me the news you need delivered straight you! Who love fashion as much as you miles form a store 5 weeks since no Contact so i called CSR! Lv item again if an item does not. experience for my surprise gift today i was told supervisor!

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