I didn’t really respond to any of this because I was still angry and wasn’t ready to “forgive and forget.” Any response would have been a lecture anyway, and I really don’t want to be “teaching” a grown man about appropriate office interactions. If you try to suppress it and deal with in internally, it will take you a lot of effort and time to do so. He apologized again verbally that Monday. Keep It Short And Straight Don't get angry at your boss if the criticism is entirely warranted. You may not want to say anything that you might regret later. How to avoid sending an angry email. Never give a sudden reply to an angry email. Take your time writing your response. Image Credit: rd. Don't use the complimentary email you received from your boss to boast about your achievements to your co-workers. And be polite in your response, even if the sender was not.” Calm down before you respond to an angry mail. But firing back an equally emotional email can land you in a lot of hot water, not to mention possibly ruin well-established and important relationships. Your response needs to be calm and professional, so don’t write it in a rush. At a glance, all angry customers might appear the same but, they are not all created equal. If the email is just as critical as you immediately thought, you need to accept and learn from it. Your focus is to communicate clearly, acknowledge your fault(s) where necessary and request to speak more one-on-one with your boss through the email you are sending. It might come from your boss or a co-worker, a client or customer, perhaps even a stranger. For example, at some point you're going to be on the receiving end of a nasty email. This will help you process all your negative emotions and greatly reduce your anger. These tips will work whether you’re emailing a stranger (like me) or replying to a critical email from your boss, coworker, client, etc. Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible. Ruchi Doshi, Account Manager at SRV Media, says, “A calm mind can come up with a better response than when you are angry. Write your angry response down on a piece of paper. Yes, write it all out. Go for a walk, punch an innocent pillow, scream or cry it out. So go take it out alone in a safe environment. Check your emotions. Step #1 – write the email. If you're doing a good job, it shows in your interaction with colleagues and the way your perform your … Whatever works as long as it doesn’t harm you or anyone else. You need to plan your response carefully. So, stop yourself from answering the email right away, no matter how much you want to dash off a response. Are you still angry? He sent an email apology that Sunday. Let it all out and don’t hold anything back. 1. Your boss's email to you was private, so your response should be a private one as well. Depending on the condition that each customer came to you in, you will need to handle the interaction differently. Some customers are angry before they email. For example, if your boss is criticizing your inability to meet deadlines, you'll need to improve your system so you turn your work in on time. After you write your response, set it aside for about an hour. Your response to this rude email will show whether you are a thorough professional or you still act on impulse. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. Your first reaction upon reading an angry email might be to respond right away. Come back and read the email again. Here are some rules to follow when you write an email in response to your boss’ complaint(s) Make your points brief. 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